No. We do not have a wait-list. But there is much more to choosing a FMS than just going with the one that doesn't have a waitlist. We encourage you to explore all your options and make an informed decision. We evaluate each prospective client's needs carefully and only take on a client if we're confident that we are the right match for their needs

We support a maximum budget size of $120,000, but it doesn't mean we'll take any budget under $120,000. Becoming your FMS partner is about more than meeting some arbitrary cut off point for us. When you contact us, the entirety of your individual needs will be evaluated and we'll let you know if we can support you.

Absolutely. While it is always easier to switch your FMS at renewal, we are happy to accomodate a mid-year transfer. Usually FMS companies require having your final approved Spending Plan and authorization prior to setting you up in your system. This causes a significant "gap" in service as you'll be out of your old FMS and potentially waiting several weeks before you can even submit your Vendors to the new FMS to be set up. We allow you to create your account with us and start adding your vendors while you wait for that authorization. By the time your authorization comes in, you already have all your vendors setup and we just need a few days (could take up to 2 weeks) to setup your employees and you're off to the races.

You are free to change vendors to find a better fit for your needs without revising your plan. You can spend more than you had anticipated in your spending plan on a particular service code, by taking away from another service code within the same category. In this case you only need to inform the regional center. We will let you know if this is the case and you need to inform them. If you're going to spend more than allotted for a particular category by taking from another category, we will require you to provide a revised spending plan. We will try to alert you if you're on track to end up in this situation so that you can work with your regional center ahead of time and avoid this scenario.

You have real-time access to your spending data. Your monthly reports are immediately available on the first day of the following month, but you don't need to wait till the end of the month to know where you're at with your spending. You can login to your account at any time and see exactly how much you've already spent, what's pending, and what's coming up.

You can register with us in as little as 2 minutes. Adding Vendors and Employees takes just a few more minutes each. Most clients can complete their entire registration and setup in less than 30 minutes. There may be some external factors such as getting authorization from the Regional Center and employee forms. But we'll work with them and take care of those. We typically ask you to start your registration at least 2 weeks prior to your start date but generally don't need that much time.

As a client, you just need 3 things to get started: Your basic contact information; name, address, email, etc. Your UCI number provided to you by your Regional Center. Your Approved Spending plan. As long as you have the first 2, you can get registered and start adding your vendor information, etc. We just won't be able to accept any invoices or hire employees until we have the last piece of the puzzle.

We get paid directly from the regional center based on the type or service we provide and the number of employees/vendors you have. Our fee does not come out of your spending plan. The only thing that comes out of your spending plan is the employer burden if you have employees.

We process payments twice a month. Invoices and Purchase Requests submitted between the 1st and 15th of the month are processed and paid on the 25th and those that come in between the 16th and the end of the month are processed on the 10th of the following month. This, of course, assumes that they are timely approved by the client and properly submitted and require no corrections.

We just did an experiment where we signed up as a vendor and provided the required documents and information and it took us 41 seconds. To be fair, we've done this once or twice so It'll probably take the vendor 2-3 minutes to complete their registration which includes completion of their W9 form (we basically fill it out for them) and bank info if they choose to get paid via ACH. Depending on the vendor, we may need to do some verifications on our end before they can submit an invoice. This process is typically completed within 2 business days.

Your vendors will be provided their own login to their portal. When they login, they immediately see a progress bar on their dashboard showing the status of their account. All green circles means they're fully setup. An orange circle means something is still in progress. A red circle generally means rejection and requires a conversation to address the issue causing the rejection. Here is an example of a vendor progress bar:

Our system prevents you from entering an invoice that will result in going over the available spending budget for each service code. Barring some unique circumstances, if the system allows you to enter your invoice it is because the spending plan does have the available funds to cover it.

This is a personal choice and one that only you can make. As your FMS partner, we don't have a preference and are happy to support you in whichever path you deem is best for you. As a general rule, if you're only going to have 1 or 2 employees, we'd recommend the co-employer option as your FMS partner will handle all employment matters. If you're going to have several employees and/or have other businesses where you have resources or existing knowledge of employer responsibilities, it is foreseeable that you could take advantage of the lower sole employer burden rate and acquire your own insurance/benefits more affordably.

Our employee burden rate is 18.33% for Sole Employer and 25% for Co-Employer. The co-employer burden covers the cost of our responsibilities as an employer. This includes the employer tax contributions to social security and medicare, Workers compensation insurance, as well as all other employee benefits including Sick Pay. We do not charge a burden for bill-pay.

If you are hiring employees as a sole-employer, you (not us the FMS) will be the employer of record and will be responsible for employer responsibilities such as providing insurance and benefits. We (as your FMS partner) will still help you with your hiring, process your payroll and pay the payroll taxes for you.

We follow the DDS guidelines for Livescan requirements. So all employees that provide direct personal care will be required to complete this process. But don't worry, our platform fills out all the necessary forms to make it easy on your employees and we typically get the results within a week.

This is entirely up to you and the individual you'd like to hire to provide the services and can completely vary based on where you live, days and hours you need their services, and the specific tasks you need assistance with. One of the main purposes of creating the SDP program was to allow families to go out and hire qualified individuals at market rate.

No. Because we don't have one. Our system determines what needs to be filled out in each instance and helps fill out all the forms for you and your employees. We don't just send out a 50 page PDF with all kinds of government forms that may or may not apply to your situation. If we need something, we'll ask the questions necessary to fill them out for you and your employees.